FAQ
General questions
Q: What materials are your jewelry made of?
A: Our collection includes high-quality stainless steel jewelry plated with 14- or 18-karat gold, as well as elegant sterling silver pieces.
Q: Are your gold-plated pieces durable?
A: Yes, our gold-plated stainless steel jewelry is designed to last. With proper care, the gold layer will retain its shine and beauty for a long time.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping costs and delivery times depend on your location.
Q: How long does shipping take in Germany?
A: All orders within Germany are delivered within 2-3 working days via DHL Post.
Q: How can I track my order?
A: Once your order has been shipped, we will send you a tracking link via email so you can track the progress of your order.
Care and maintenance
Q: How do I care for gold-plated jewelry?
A: To preserve the finish of your gold-plated jewelry, avoid contact with water, perfume, or harsh chemicals. Store it in a dry, soft case when not in use.
Q: Can I wear my stainless steel jewelry in the shower?
A: While stainless steel is water-resistant, we recommend not exposing gold-plated jewelry to water for extended periods to maintain its appearance.
Q: How do I clean silver jewelry?
A: Gently clean sterling silver with a soft polishing cloth or silver cleaning solution to remove tarnish and restore its shine.
Q: Do you offer engraving services?
A: Yes, we offer engraving services for select items. Please email us with the name of the product you'd like, and we'll email you the estimated delivery time and cost.
Returns and exchanges
Q: What is your return policy?
A: We offer a 14-day return policy for all unworn items. Contact us for return instructions if you are not satisfied with your purchase.
Q: Can I exchange an item for a different size?
A: Yes, you can exchange your item for a different size or model free of charge within 14 days of purchase, subject to availability.
Questions about the product
Q: Will the gold plating fade over time?
A: With proper care, gold plating is designed to last a long time. However, it can naturally wear off over time with frequent use.
Q: Are your products water resistant?
A: Our stainless steel products are water-resistant, but we recommend removing gold-plated and silver products before swimming, showering, or exercising to preserve their finish.
Payment & Discounts
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal and other secure online payment methods.
Q: Do you offer discounts for first-time buyers?
A: Yes, first-time buyers can benefit from a special discount. Sign up for our newsletter to receive your discount code!
Q: Can I use multiple discount codes for one order?
A: Only one discount code can be used per order.
Jewelry boxes
Q: What jewelry boxes do you offer?
A: We currently have three styles:
- Our Behshad Original white box
- Luxury rose box with red, pink or blue roses
- Premium rose box
Prices depend on the product.
Q: Can I choose any of the jewelry boxes mentioned above?
A: Yes, you can choose any of the three jewelry boxes mentioned.
Q: How can I choose the jewelry box?
A: You'll find our jewelry boxes in our Valentine collection. We'll send you your chosen piece of jewelry along with the selected box.
If you have any further questions, please feel free to contact us - we will be happy to help you!
info@Behshad.de